FAQs
Shipping, ordering, returns and warranty.
Shipping
Where do you ship to?
We offer free shipping to UK and don't ship to Northern Ireland. For other countries, please send us an email at contact@fengepro.com or submit our contact us form.
Do you have local warehouses?
Yes, we rent one warehouse in the UK.
How quickly will my package arrive?
Orders are normally shipped within 1 business days from our local warehouse. And the estimated delivery time is 1-3 business days.
Do I pay for shipping？
No. We offer free shipping to UK (Exclude Northern Ireland).
Ordering
What payment methods do you accept?
We accept Paypal, Visa, MasterCard, and American Express.
I ordered the wrong size or color, what do I do？
As long as your order hasn't been shipped, we can help you change your information — please get in touch with us and our support team will get back to you ASAP.
Can I cancel order?
Yes, please get in touch with us. Email: contact@fengepro.com
Returns
Do you accept returns?
Yes, All Fenge order(s) can be free to return for product quality problems within 30 days of date of purchase (return period).
How can I issue a return?
You can fill in the return form in our return policy page or email us at contact@fengepro.com. Please provide the information with an order number, reason for return, and photos. We will reply with it within 24 hours.
Warranty
How long is the warranty on the standing desk?
All series desktop has a one-year limited warranty. And the desk motor has five years limited warranty.
How do I get a warranty?
Please send an email to us at contact@fengepro.com. And attach your order information to the email.